Know what to expect

We know you want to be prepared for your treatment. Here are a few commonly asked questions and answers that will help you know what to expect when you visit our clinic.

Frequently asked questions

Do I need a referral?

All patients can attend our physiotherapy clinic directly without a referral. However, you do require a referral from your GP or Specialist if you are intending to claim your treatment costs under: - Medicare Plan (EPC)
- Workers Compensation Claim
- Motor Vehicle Accidents Claim
- Veterans Affairs (DVA)



How much does it cost?

- Initial Consultation: $85
- Standard Consultation: $75
- Extended Consultation: $140



How can I pay for my treatment?

Treatments are payable in full at the time of consultation.
Payments can be made by:
- Cash
- EFTPOS
- Visa/Mastercard
- American Express

If you are with a private healthfund, we can also help you process your rebates on the spot via our Hicaps Terminal using your Health Fund card or App.



Do I need an appointment or can I just walk in?

We operate on an appointment basis and as such, it would be best to book ahead of time to secure an appointment slot. However, if you are in the area and a time slot is available, we will try to accomodate you where we can.



I have multiple areas of pain, can you attend to all of them?

For quality and effectiveness of treatment, it is best if we give your primary area of concern undivided attention. If you happen to have several areas of concern that you wish to have addressed in the single session, please let us know ahead of time so that we can schedule you in for an extended consultation.



Will my physiotherapist be on time?

We run quite a busy book and so we understand how important being on time is for everyone. Fortunately, we are usually quite on time with our appointments. Unfortunately, on rare occasions, we may run slightly late by 5-15 minutes if we encounter an unexpected complex case. In some instances, if our book times become compromised, we will certainly call you ahead of time to let you know if we're running behind.



Can I use Medicare EPC Referral?

If you have a known chronic condition, then part of your consultations may be covered by Medicare if you have been deemed eligible for an EPC Plan by your GP.

To find more about Medicare EPC Plans: CLICK HERE



Can I access services under the NDIS?

We are happily accepting and providing services to Plan-Managed & Self-Funded NDIS participants who feel they may benefit from physiotherapy and/or exercise physiology services. Please note that we are currently only provide in-clinic services as we do not yet have capacity for home visits.